To parse the data from the emails users within your org receive, you have to enable the Email parsing tool, configure the objects and create the context users. Each of the latter will have the dedicated email box, that will have the emails received converted to suggested records for the creation.

note: only recipients of those emails will have the visibility of the Record request sets created. You as the admin of the org, will be able to see those records, but won’t be able to validate them - only owners of the records (context user receiving the email) can do so.

To find the dedicated email addresses of your context users, you can either open Email Service tab in Salesforce Setup, or use the dedicated Email Addresses tab on Harvest Admin Console. 

Configuring the forwarding rules for Email parsing (main flow):

To configure auto creation of suggested records using Email parsing tool for Outlook users follow those steps:

1. Open Microsoft Outlook.
2. Open Tools.  
3. Select Rules.. option.  
4. Click +Add New Rule.  
5. Enter the name.
6. Select from - specify the addresses you want to convert the emails from to the records in your Salesforce. 
7. Select Redirect to: paste the email you copied for your context user. 
8. Click Save.

To configure auto creation of suggested records using Email parsing tool for Gmail users follow those steps:

1. Open your Gmail account.

2. Navigate to Settings by clicking the gear icon in the top-right corner and selecting See all settings.

3. Go to the Forwarding and POP/IMAP tab. 

4. Click Add a forwarding address. 

5. Enter the LoopNet or Crexi email address where you want the emails to be forwarded: paste the email you copied for your context user. 

6. Click Next, then confirm the prompt by selecting Proceed. 

7. Click Ok.

You should be able to see the following: 

8. Verify the email address by opening up the verification email under System logs tab of your Email parsing app. 

Confirm the request by following the link. 

Repeat for each user you want to configure the Record request sets creation from predefined emails.

note: you may have all emails users receive converted to the records within your Salesforce (no predefined emails to be added). However, this approach is not recommended as it may lead to extreme tokens consumption. Remember, that every email converted uses certain amount of tokens.