The same kind of support you get as a trial customer.
We’re here for the journey and the service and product evolution doesn’t stop once the contract is signed. We have a support email to report technical issues, and a client success team to ensure you’re engaging with the app and using it to maximize your investment. We pride ourselves on high retention rates, and that doesn’t happen by accident.
| xRE Foundations | xRE Enterprise | |
|---|---|---|
| Onboarding | 2 hours of consulting/interactive training (within the trial period) | Access to client adoption team to personalize training, business scenarios, best practices, data prep consulting, minimal configurations like field add/removal and form layout for the duration of the trial. |
| Data Import Assistance | Accounts and contacts import using original data template mapping. | Accounts and contacts import using original data template mapping. |
| Email Support | Yes | Yes |
| Phone Support | No | Yes |
| Concierge Service | No | Yes, within limits |