What Kind Of Support Will I Get Once I’m An Ascendix Customer?

    Learn about the kind of support you will get once you are an Ascendix customer

    The same kind of support you get as a trial customer.

    We’re here for the journey and the service and product evolution doesn’t stop once the contract is signed. We have a support email to report technical issues, and a client success team to ensure you’re engaging with the app and using it to maximize your investment. We pride ourselves on high retention rates, and that doesn’t happen by accident.


    xRE Foundations xRE Enterprise
    Onboarding 2 hours of consulting/interactive training (within the trial period) Access to client adoption team to personalize training, business scenarios, best practices, data prep consulting, minimal configurations like field add/removal and form layout for the duration of the trial.
    Data Import Assistance Accounts and contacts import using original data template mapping. Accounts and contacts import using original data template mapping.
    Email Support Yes Yes
    Phone Support No Yes
    Concierge Service No Yes, within limits